IQGym+ · Support

Here to keep you moving.

Questions about your account or training? Find answers below or contact us directly.

iqgym@monkey-course.eu ↗
How do I get started?

Sign in with email, Google or Apple. On Today, choose an available date and tap Create workout. You can also explore the exercise library before planning your session.

Where can I delete my account?

Open Profile in the bottom navigation, scroll below Logout and tap Delete account. Enter your password, confirm that deletion is permanent and tap Permanently delete account. Linked Apple or Google accounts can also confirm deletion with their provider. Deletion cannot be undone. If you cannot sign in, contact support to request help; we will need to verify account ownership.

Can I resume an unfinished workout?

Use Workout actions → Leave workout to leave without finishing. Return to Today and tap Continue workout. Workouts automatically finish after three hours of inactivity.

How do I change language, units or exercise images?

Open Profile → Settings to change language and male, female or mixed exercise images. Update weight and height units in Edit profile. The app supports English and Slovenian.

Why are distance or calorie results missing?

Apple Health access is optional. Distance and recorded active calories are available only for supported activities with matching Health data and granted permissions. Otherwise, calories are estimated from duration. Check IQGYM permissions in Apple Health settings.

I cannot sign in. What should I do?

Use the same sign-in method you used to create your account. For email accounts, use Forgot password on the sign-in screen. Apple Hide My Email may use a private relay address instead of your usual email. If the problem continues, email support with the error text, app version and iOS version. Never send your password or verification codes.

How do I report an incorrect exercise image?

Email support with the exercise number, the male or female version and a short description of the issue. Exercise illustrations are AI-generated; some may need correction. Do not include personal or health information in screenshots.

Fitness guidance and calorie estimates are informational, not medical advice. If you have a health concern, consult a qualified healthcare professional.